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Welcome

If you've completed a purchase but haven't received your items, please open a support ticket on our Discord server for assistance. For any billing concerns or payment-related questions, you can also create a ticket, and our team will respond within 48 hours.

Refund Policy

All purchases are final and non-refundable. Initiating a chargeback or disputing a payment through PayPal will lead to a permanent and irreversible ban from all our servers and associated Minecraft stores.

Please allow up to 20 minutes for your purchase to be processed in-game. If you do not receive your items within this timeframe, submit a support ticket on our Discord server with proof of purchase, and we will look into the issue.

Terms of Service
Please read the Terms of Service before purchasing anything from the store.

PonchoCraft is not affiliated with or endorsed by Minecraft, Mojang or Microsoft.